Privacy Policy
Privacy Policy
Overview
Your privacy is important to us. We want you to trust that Miss City Style Pty Ltd ABN 14 657 409 642, and its affiliates and subsidiaries (collectively Miss City Style, we, us, or our) will manage your personal information in accordance with the NSW Fair Trading Act 1987 No 68 and all other applicable privacy laws. This policy contains detailed information on how we collect, use, disclose, and store personal information when you use a MISS CITY STYLE website or other MISS CITY STYLE services.
By accepting the Privacy Policy and the User Agreement in registration, you express consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is effective upon acceptance in registration for all new registering users, or with effect from January 1, 2022.
Commitment To Your Privacy
At Miss City Style Pty Ltd, we are extremely proud of our dedication to protect your privacy. We will work hard to earn your confidence so that you can continuously use our products and services and recommend us to your family and friends. Please read the policy fully to know how we use your personal information before you make full use of our company websites.
Information we collect
When you use our services, you’re trusting us with your personal information. We understand this is a big responsibility and we will work hard to protect your information in a secure manner. Miss City Style will collect and store your personal information only to improve your experience with us and to ensure that you receive any loyalty rewards which are due to you.
We use an encryption-based Internet security protocol, Secure Sockets Layer (SSL), to protect the privacy and security of information transmitted to us by our customers. To protect your information, we use Transport Layer Security (TLS) on our sites to collect personal and sensitive information. SSL protects sensitive information like your credit card number, name, and address by making them more confidential and only we can decode the information.
Personal Information
We collect your personal information using cookies and other statistical methods to provide you with a safe, efficient, and personalized experience on our website. We use this information to understand our users' demographics, interests, and behaviour to serve our customers accordingly.
More specifically, we need your data to answer your queries, process your orders, assist you with product choices and to keep you informed of changes to product ranges from time to time.
We will communicate with you only via email or SMS for marketing purposes if you have provided your email address or mobile phone number and consented to receive marketing communications from us.
What we do with your data
We collect information such as such as a billing address, tracking information from cheques or money orders, and buying behaviours when our customers choose to buy a product from our website. The information we collect is necessary for us to ensure smooth delivery to our customers. We use PCI-compliant third-party payment gateways to handle, store and protect our customer’s bank information, debit and credit and card details.
Our Business Partners
We may share your personal information with our business partners including our suppliers, billing, security and logistics partners, law enforcement authorities, customer support and related bodies corporate to provide you with smooth product delivery.
Your rights over your information
We believe you should be able to access and control your personal information no matter where you live in Australia. You can browse our website without revealing any personal information about yourself. To fully use our website, you will need to register with some of your personal information as indicated on the forms throughout the website.
How you can make a privacy complaint
We are committed to providing you with excellent customer service, first time every time. In case of any grievance, questions, or concerns about this Privacy Policy, please email us at Miss City Style Support or contact our Privacy Officer. For further escalations, you may contact our Grievance Officer. We will take no longer than 30 days to investigate and respond to a complaint. If the matter is more complex and if the investigation takes longer than expected, you will be informed.
If you are not happy with the way we handled your complaint, you can ask for your complaint to be formally reviewed by the Office of the Australian Information Commissioner (OAIC). You can contact the OAIC via telephone on 1300 363 992 or by using the contact details on the website www.oaic.gov.au.
Security Information
We work hard to protect your personal data from misuse, unauthorized access, modification, or disclosure. To ensure the safety and privacy of critical data of our users, we secure information like name, email address and credit card numbers by using current industry-standard encryption SSL/TLS protocols and using a PCI-compliant payment provider over a secured network.
Changes to our Privacy Policy
Any amendments to our Privacy Policy will be communicated through our website before the amendments take effect. Your continued use of our website or our services following the effective date of amendment of this Privacy Policy will indicate your acceptance of the amended Privacy Policy.
Contact Us
At Miss City Style Pty Ltd, we welcome your questions and comments regarding our Privacy Policy. To correct your personal information and for general queries, please contact Miss City Style Support.
For complaints and escalations, the name and contact details of the Privacy Officer and Grievance Officer are stated below:
Email us at cs@misscitystyle.com.au
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