Purchase Protection Policy

We offer Purchase Protection for most of the products in our website. For your complete piece of mind, you can choose to pay a minimal fee during checkout to be entitled to the benefits explained in this policy. Please note that the cost of Purchase Protection plan is non-returnable, and this policy does not apply to non-returnable products, and for customers outside Australia. For customers who pay through PayPal, Stripe(Google Pay) and Afterpay, please note that these platforms will deduct the handling fee and pay the rest to us. When we return to your original payment methods, which is Paypal, Strip(Google Pay) and Afterpay, we can only return the balance that the money we received from these platforms minus the purchase protection fee.

Moneyback guarantee for change of mind

Normally, when you return a product because you have a change of mind, we would offer you a store credit in your Miss City Style wallet. If suppose you've paid for Purchase Protection during checkout, you will have the option to claim returns, minus shipping-related costs, to your original payment method.

Return claims are subject to terms and conditions (see the Returns Policy section for more information). Please also note that only products that come with a ‘returnable’ tag has the option to be returned and purchase protection policy applies only to those products which are eligible to return.

Extended return claim

If you have a Purchase Protection plan, you can extend your return claim for up to 60 days from the date you received the order, subject to terms and conditions. If the return claim is approved, you can claim a full or partial return, minus shipping-related costs. If you do not have a Purchase Protection plan, you will have to return the product in 30 days (from the date you received the order), which is also subject to terms and conditions.

Re-orders and replacements

If you have a change of mind over the product’s size or color or any other reason, you can re-order for a replacement and return the original product. If the team approves your need for a replacement product, you will have the option to accept the backorder or cancel to claim returns, minus any shipping-related costs. If you want the product, a backorder order will be placed by default by us even before we receive your initial product back to our warehouse.

Miss City Style reserves the right to reject claims under our Purchase Protection policy in situations where we are sure that your claim is invalid, including where the terms and conditions applicable to returns are not met.