Warranty Policy

Warranty Policy

We offer a manufacturer’s warranty on most of the products selling on our website. We compensate for damages, losses, and faulty services in accordance with the Australian Consumer Law. If you need to claim a warranty, please contact us at Miss City Style Support and we’ll guide you through the process.

Warranties apply only to products that are purchased from our website and the description should clearly state that a warranty applies to that product. We reserve the right to decide whether the warranty’s claim is valid, whether you will receive a refund or a partial refund, or whether we will replace any parts that we consider to be defective.

We strongly recommend that you keep the product intact, with original accessories, user manual, and warranty cards in the original packaging at the time of returning the product. To the extent accepted by law, you will be liable for the reasonable costs and expenses linked with making a claim under this warranty including returning or transporting the faulty product to us.

You will not be entitled to claim warranty for:

• Faults or damage caused by use of the product in conjunction or connection with accessories or products which are not approved by Miss City Style
• Damage caused by your own handling, transportation of goods or storage in overheated areas
• Products that have the serial number, identification label or safety label removed, defaced, or modified
• Electrical damage caused by power supplies, overcharging, or any other sources of power not recommended by us
• Physical damage caused by misuse, accident or neglect, abuse, malicious destruction, or acts of nature.
• Any physical damage caused due to improper testing or repair work carried out by the user or any unauthorized repair center
• Damage caused by operation, maintenance, installation, service, or alterations not advised/approved by us
• Normal wear, tear and marks caused by daily usage
• External damage caused to product packaging
• Minor differences in product measurements, features, color, texture, or finish
• Minor flaws, discolorations, or imperfections

You are entitled to a replacement or a refund for a major malfunction and a compensation for any other reasonably anticipated loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of adequate quality and the failure does not amount to a major failure. We will work with you to find a solution that meets your rights under the Australian Consumer Law and/or the product warranty.

The customer service team shall reserve the right to final decision for all potential warranty claims for service and replacement or same color preference. To make a warranty claim, please log a claim with proof of purchase so that we can help you as quickly and efficiently as possible.

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